Amazon's official announcement shows that starting from February 15, 2023, buyers will no longer be able to return customized goods and personalized goods purchased on Amazon Mall. This policy sends a clear signal to buyers: customized goods are final once purchased and cannot be returned; At the same time, sellers no longer need to manually approve return requests.
Amazon said the reason for this policy is that it may be difficult for sellers to accept return requests for customized items in their daily operations. Due to the special nature of customized and personalized items, it is not easy to use or resell these returned items again. Even if the return request is caused by non-seller problems, once it is mishandled, it may receive bad reviews from buyers, increase the order defect rate, resulting in difficult normal operation in the later stage, and even face the risk of closing the store, causing more unnecessary losses.
This policy applies to all sites that open the Amazon Custom program, including the United States, Canada, the United Kingdom, Germany, France, Italy, Spain, India, and more. The policy makes it clear that custom items that can no longer be returned include items ordered to the buyer's specifications, or items personalized with special names, designs or lettering.
For buyers, they need to be more careful when buying customized goods to ensure that the goods they buy meet their needs. For sellers, this policy can reduce return anxiety, better control operating costs, and improve profit margins.
The Amazon policy team has communicated the possible impact of this policy with the relevant team of order defect complaints before updating the policy, and has prepared appropriate mechanisms to prevent malicious complaint behavior to protect the legitimate rights and interests of sellers.
PS: EZEJ Technology hopes that this article will help you better understand Amazon's custom merchandise return policy. If you have any other questions or need further assistance, please feel free to let me know.
